More than one device or user keeps needing help.
Support is no longer one isolated laptop repair; several people depend on the environment.
Ongoing business IT support
Your team should not wait
for technology to fail first.
Managed IT is for organisations that need predictable support across users, devices, accounts and routine technology work—without building a full internal IT department.
Is Managed IT the right model?
Use it when technology is now an operational dependency.
Small issues keep interrupting work.
Updates, accounts, printers, Wi-Fi, devices and user setup repeatedly consume productive time.
You need continuity, not emergency-only support.
A known support relationship is more useful than finding a technician only after work has stopped.
Monthly plans
Choose by environment size.
Hardware, licences, large projects and infrastructure are separately scoped. These plans cover the defined ongoing support relationship.
Micro Business Care
N$1,250 / month
- Remote helpdesk for covered devices
- Monthly update/health schedule
- Basic device register
- Common Windows & software support
- Priority support handling
- 10% off approved on-site labour
Business Care
N$2,450 / month
- Everything in Micro Business Care
- User onboarding/offboarding support
- Basic account & MFA hygiene review
- Backup-status guidance
- Quarterly technology review
- Priority support handling
- 15% off approved on-site labour
Managed IT
From N$3,950 / month
- Environment assessment first
- Custom device/user coverage
- Support workflow and service records
- Maintenance and security baseline
- Network / Microsoft 365 coordination
- Regular operational review
- Custom response priorities
What happens before a plan starts?
Assess the environment first.
ADA Tech should understand the users, devices, recurring problems and existing technology before promising a monthly support scope.
Users, devices and current pain points
What people use, what keeps failing and what currently causes downtime.
Support and security basics
Accounts, updates, devices, backup status, Wi-Fi/network and common support needs.
Agree the right monthly coverage
Define what belongs in the plan and what remains separately quoted project work.